Benchmarking Solutions will provide your organisation with our standard _Portal Monitoring Tools_.

Your members / customers confidential data entries are secured as per our [Privacy Policy](/content/dev/node/111/index.html).

Our sponsors have access to track information on the activities the members / customers.

Activity tracking includes:

- Dates, times and frequency of portal access by individual members / customers
- Dates and times that participants changed account information (includes username ID)
- Report of first time access to any given survey
- Report on surveys accessed and participated in by members / customers (if multiple surveys exist)
- Access to Participation vs Downloaded Report. Identifying if and when participants have accessed survey results
- Current and historical activity - when participants review surveys previously completed reported in the past.
- Access for sponsors to change account details for participants
- Ability for sponsor to 'direct' email members / customers from administration system (includes confidential email for user name and password)

NOTE: it is not necessary for sponsors to maintain high levels of monitoring. Benchmarking Solutions routinely monitors portal activity and, when necessary, advises the sponsor on important portal activity issues.

#### Need more help or ideas?

[Contact Us](/content/node/3/index.html) or use the Live Chat Option at the base of your screen. Benchmarking Solutions has done this many times before. **We are eager to help**.